Michelle Kam is a visionary business leader and one of Toronto’s most respected figures in real estate.
As the founder and driving force behind Re/Max City Accord Realty Inc., Michelle has built a reputation for her innovative strategies, ethical practices, and client-focused approach. With years of industry expertise, she has successfully navigated Toronto’s dynamic market, as one of Toronto’s most respected figures in real estate specializing in matching clients with neighborhoods that reflect their lifestyles. Michelle is passionate about sustainability, community development, and fostering long-term client relationships. Her leadership has not only elevated her brokerage but has also set a benchmark for excellence and integrity in the real estate industry.
What inspired you to pursue a career in real estate?
Growing up in Toronto, I was always fascinated by the city’s diversity and the unique character of its neighborhoods. Each area told a story, and I found myself drawn to architecture and urban planning from a young age. I studied urban planning at York University, which deepened my understanding of how cities evolve and how communities grow. Real estate felt like the perfect intersection of my passions for design, community, and helping people. It wasn’t just about properties for me; it was about finding ways to connect people with spaces that suited their lives and dreams.
How did you get your start in the real estate industry?
I began my career working under some of Toronto’s top real estate firms. It was a learning experience like no other. I gained invaluable insights into market trends, client relations, and the art of negotiation. Those early years were about building a foundation—understanding the intricacies of the industry and learning how to adapt in a competitive market. I started by working on smaller residential properties, but as my network and confidence grew, I moved on to larger projects and higher-value transactions. Every client interaction taught me something new about the importance of trust and listening, which became the cornerstone of my approach.
What motivated you to establish your own brokerage, Re/Max City Accord Realty Inc.?
Launching my own brokerage was a dream I had for many years, but it took time to feel ready. Working for established firms was invaluable, but I realized I wanted to create something that reflected my values—integrity, sustainability, and a truly client-focused approach. There were gaps in the market that I felt I could address, particularly in creating a more holistic experience for buyers and sellers. Starting Re/Max City Accord Realty Inc. was a leap of faith, but I believed in my vision. I wanted to build a team that shared my commitment to excellence and a brand that resonated with both clients and the community.
What challenges did you face when starting your own brokerage, and how did you overcome them?
Starting a brokerage in a competitive market like Toronto came with its fair share of challenges. The biggest hurdle was establishing a unique identity in an industry full of seasoned players. I focused on building a reputation for transparency and ethical practices, which helped set us apart. It was also crucial to recruit the right team—people who shared my vision and brought their own strengths to the table. Financially, it required careful planning and a willingness to take calculated risks. There were moments of doubt, but staying true to my values and focusing on the long-term goals helped me push through.
How has the real estate market changed since you began your career?
The market has evolved tremendously, especially in Toronto. When I started, the city was growing, but the pace of development and the demand for housing weren’t what they are today. Affordability has become a major issue, and the industry has had to adapt to meet the needs of a diverse population. Technology has also revolutionized how we do business, from virtual tours to data analytics for market trends. Sustainability has grown in importance too—buyers now care deeply about energy efficiency and eco-friendly features. It’s exciting to see how much the industry has progressed, but it also challenges us to stay ahead of the curve.
What do you think sets you apart as a leader in the real estate business?
I believe it’s my ability to connect with people and understand their needs. Real estate is a deeply personal experience for clients, and I take that responsibility seriously. I’m also very detail-oriented and proactive, which helps me anticipate challenges and create tailored solutions. Another key factor is my focus on sustainability and community engagement. For me, it’s not just about closing deals; it’s about contributing to the city I love and ensuring that we’re building a future that benefits everyone.
Can you share a proud moment from your career?
One of my proudest moments was helping a young family purchase their first home after months of searching. It wasn’t just about finding them a house—it was about finding a place where they could build their lives and feel part of a community. Seeing their excitement and knowing I played a role in such a significant milestone was incredibly fulfilling. On a professional level, establishing Re/Max City Accord Realty Inc. and watching it grow into a trusted name in Toronto’s real estate market has been equally rewarding.
What advice would you give to someone just starting in real estate?
Be prepared to work hard and stay patient. Real estate is not an overnight success story; it takes time to build your network and reputation. Focus on building genuine relationships with clients and always prioritize their best interests. Stay curious and never stop learning—whether it’s about market trends, negotiation strategies, or new technologies. And most importantly, stay true to your values. Integrity and trust are the foundation of a successful career in real estate.
What do you see as the future of Toronto’s real estate market?
Toronto will continue to grow, and with that growth will come both opportunities and challenges. Affordability will remain a critical issue, and I believe we’ll see more innovative housing solutions, such as mixed-use developments and sustainable building practices. Technology will also play an even bigger role in how we buy, sell, and manage properties. Overall, the future is bright, but it will require collaboration between policymakers, developers, and real estate professionals to ensure that growth benefits everyone.
What keeps you motivated in such a demanding industry?
The people. Every client has a unique story, and being part of their journey is incredibly rewarding. Whether it’s helping a first-time buyer navigate the market or finding the perfect property for a seasoned investor, it’s the relationships I build that keep me passionate about what I do. I’m also motivated by the opportunity to make a positive impact—both in my clients’ lives and in the city I call home.
